Terms of Service
Effective date: 2025-01-15 · Last updated: 2025-11-14 · These terms apply to all studio rentals provided by CashForge Studios across Canada.
1. Bookings and payment
Rates are quoted in CAD per hour. Payment is due prior to studio access. Taxes may apply.
A valid government-issued ID and a payment method (credit card or approved ACH) are required to confirm a booking. We may place a pre-authorization hold up to the full estimated booking amount plus a security deposit where applicable.
Your time slot includes load-in and load-out. Overtime will be billed in 30-minute increments at 1.5× the standard hourly rate unless otherwise agreed in writing.
2. Cancellations
Free cancellation up to 48 hours before start; 50% fee within 48–24 hours; full fee within 24 hours.
Reschedules requested within 24 hours are treated as cancellations unless a new slot is available the same day. No-shows are charged the full booking fee.
Security deposits are refundable less any deductions for damages or unpaid overtime, typically returned within 5–7 business days.
3. Acceptable use
No illegal, harmful, or prohibited content. Respect neighbours and building rules.
Prohibited activities include pyrotechnics, open flames, hazardous materials, and content that incites violence or hate. Nudity must comply with local laws and building policies.
Noise must be kept within municipal bylaws. Live audiences require prior written approval.
4. Liability
Users are responsible for equipment during their booking. We carry standard commercial insurance.
You agree to indemnify and hold CashForge Studios harmless from claims, damages, losses, and expenses arising from your use of the premises, except to the extent caused by our gross negligence or wilful misconduct.
We are not liable for consequential or indirect damages, including loss of revenue or data.
5. Force majeure
We’re not liable for events beyond our control, including utility outages and extreme weather.
If a force majeure event prevents access, you may reschedule without penalty within 60 days subject to availability. Refunds are issued at our sole discretion for unrecoverable disruptions.
6. Studio access and security
Access is limited to the time on your booking. Early entry or late exit may incur overtime fees.
Do not share access codes. You are responsible for the conduct of all guests and crew you admit to the premises.
We may use CCTV in common areas for safety and security in compliance with applicable privacy laws.
7. Equipment and add-ons
Included gear is listed on the studio page. Specialty equipment must be requested in advance and may require a certified operator.
You are liable for loss, theft, or damage to equipment during your booking, normal wear and tear excepted.
8. Conduct and safety
Follow posted safety signage and staff instructions. Keep exits and hallways clear. Secure cables and rigging properly.
Alcohol is prohibited unless approved in writing. Illegal substances are strictly forbidden.
9. Cleaning and damages
Leave the studio as you found it. Standard cleaning is included; excessive mess, glitter, or paint may incur an additional cleaning fee.
Report any damages immediately. Repairs or replacements will be billed at cost plus a reasonable administrative fee.
10. Minors, pets, and special permissions
Minors must be accompanied by a parent/guardian or authorized chaperone at all times with written consent.
Pets are not permitted unless required as service animals or explicitly approved in advance.
11. Recording rights and releases
You are solely responsible for obtaining any appearance releases, location permissions, music licenses, or union clearances associated with your production.
We do not claim rights to your content; however, we may reference the booking for internal analytics and safety compliance.
12. Privacy and data
We collect only the data needed to deliver and secure your booking, including contact details and payment tokens from our processor.
For questions about privacy, contact us at [email protected].
13. Overtime and additional charges
Overtime is billed at 1.5× standard rates in 30-minute increments. After-hours staffing, freight elevator usage, and building security may carry additional fees.
Unapproved blocking of common areas or use of loading docks beyond your slot may incur building charges passed through to you.
14. Dispute resolution
We aim to resolve disputes amicably within 30 days. If unresolved, disputes will be submitted to binding arbitration in the province of Ontario under the ADRIC Arbitration Rules.
15. Governing law
These terms are governed by the laws of Canada and the Province of Ontario, without regard to conflict of laws principles.
16. Contact
CashForge Studios — Support
Email: [email protected] · Phone: +1 (437) 286-9140 · Hours: Mon–Fri, 9:00–18:00 ET
For urgent building access issues during an active booking, call +1 (437) 286-9140 and choose option 2.